SHIPPING AND DELIVERY
Orders will be processed and/or shipped by Bottega dell’Artigiano from Monday to Friday from 9.30 to 17.30. Orders made during the weekend will be processed starting from the first following working day.
Delivery on the Italian territory is free above 100 Euros and shipping times vary from 3 to 5 working days. Shipments in Italy for amounts under 100 Euros are subject to a charge of 9,99 Euros.
Shipments outside Italy and to EU countries are subject to a charge of 15 Euros and delivery times vary from 5 to 7 working days. Shipments in other countries not mentioned above are subject to the calculation of the shipping cost before payment.
Bottega dell’Artigiano performs deliveries on Italian territory and in the following countries of the European Union (Belgium, Bulgaria, Cyprus, Croatia, Denmark, Estonia, Finland, France, Germany, Greece, Ireland, Latvia, Lithuania, Malta, Holland, Poland, Portugal, Principality of Monaco, Czech Republic, Romania, Slovakia, Slovenia, and Spain) and in Switzerland, United Kingdom, Norway, Israel, UAE and Russia.
Delivery times are expressed in working days; all days between Monday and Friday, included, shall be understood as such, excluding any public holidays.
RETURNS AND REFUNDS
Bottega dell’Artigiano expects a legal deadline of 14 calendar days starting from the delivery of the goods to notify the intention to return the item and the reason for this return.
We remind you that you can only replace products that are received damaged, defective or incorrect.
Return costs are charged to the customer.
The return request can be made by sending an e-mail to the firstname.lastname@example.org reporting: the order nr or details, the item (s) to be returned, the reason for the return. The request will be studied by our Customer Service.
We will send you a confirmation e-mail with the authorization to return the package, the address of the warehouse and all the specifications to proceed.
The product must be returned in its original condition: in a perfect state of conservation, complete with all their elements, unused, provided with the original packaging and any attached manuals, labels and tags still attached to the product.
The returned items will be checked by our warehouse to verify that they have been returned intact and, in case of any irregularity, we will charge you for any reduction in the asset’s value, reimbursing you only the residual value of the Product.
When the return will re-entry to our warehouse, we will make the refund with the same payment method used for the purchase (credit card, PayPal, etc.).